These Terms and Conditions form an integral part of your agreement with The Renaissance at Kelham Hall Ltd for the Event you have asked us to host and provide for you. By signing the Booking Form you will agree to these Terms and Conditions.
Please note: We strongly advise you to take out suitable event insurance, to cover your event booking cost with us should you need to cancel for reasons outside of our control e.g., illness, family bereavement, extreme weather conditions, etc.
- If you want to cancel a confirmed booking, we require a letter of confirmation which is signed by both the client, and in the instance of a wedding, by both parties.
- We will use reasonable endeavours to “re-sell” the date. However, you must pay us any anticipated losses and costs we suffer because of the cancellation which were reasonably foreseeable to both you and us when the contract was entered.
- Depending on when you cancel, the cancellation charges you must pay shall be determined by reference to the timescale detailed below. We will tell you the exact cancellation charges once we know whether we have been able to resell the date, and you must pay the charges within 20 working days of our invoice. Where the final price has yet to be finalised (for example, because you have not yet confirmed catering numbers), we shall base the cancellation charges on any minimum numbers set out in our quotation and subsequent contract.
Length of time before your scheduled event day Cancellation Charge
- Contract to 25 weeks from your event date 25% of the anticipated total spend, and costs is due
- Between 25 weeks and 12 weeks prior your event date 75% of the anticipated total spend, and costs is due
- Less than 12 weeks prior to the event date 100% of the anticipated total spend, and costs is due
- COVID 19 Variation to cancellation terms. Any bookings that cannot then be taken due to a government decreed lockdown will be able to request a date change within 12 months of the booking date, or a full refund if no suitable date can be found.
Cancellation by us
- We reserve the right to cancel your booking without liability to you and without any obligation to refund your deposit if:
(a) you do not pay us the balance of your package price by the date due for such payment; or
(b) we have reasonable grounds to believe that you may not pay us the balance of your package price by the due date, and we have requested you to explain the position and you have not done so satisfactorily; or
(c) we discover, before you have paid the balance of your package price, that you have deliberately concealed information, or deliberately given us incorrect information, about your intended wedding in circumstances where (if you had not done so) it would have been reasonably foreseeable that we would not have accepted your booking; or
(d) we have reasonable grounds to believe that your behaviour or that of your guests at the event is likely to result in damage to the venue or to our property and/or injury to people.
- If we cancel your booking under paragraph 33, you must pay us any losses and costs we suffer because of the cancellation which were reasonably foreseeable to both you and us when the contract was entered. Depending on when we cancel, the cancellation charges you must pay will be determined by reference to the table set out under point 31 above.Events outside our control
- Except as set out in this paragraph 33, we shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by events outside our reasonable control (such as serious damage to the venue, serious adverse weather conditions, a pandemic or epidemic, or interruption or failure of utility services such as electric power, gas or water). In these circumstances, we shall use every effort to notify you as soon as is reasonably practical. If, because of such events, we believe we have no alternative but to cancel your booking, you must have suitable insurance to cover you for these eventualities.
41. These terms and conditions (together with any relevant and referenced documents, including the Website terms of use) set out the terms relating to the redemption of Promotional Discount Voucher. The details of the promotional discount will be set out in the description of the specific promotion and the specific terms and conditions for the Discount Voucher. Please note that our standard terms and conditions of sale apply in respect of any orders placed using Discount Voucher and the Website terms of use for using our site also apply.
42. Discount codes are not valid on third party events happening at the venue, and selected events Managed by the Renaissance at Kelham Hall. These include ‘Disco For Grown Ups’, ‘Mother’s Day Afternoon Tea’, ‘Newark Food & Drink Festival’, ‘Alice in Wonderland at Easter’, ‘Wilderness Ways School Holidays Bushcraft’ & ‘Newark Funhouse Comedy Night’ Early bird tickets.
43. How to Redeem Discount Voucher – You must enter the code shown on the Discount Voucher when placing your order online during checkout.
44. Only one Discount Voucher can be used per order.
45. You cannot use a Discount Voucher in conjunction with any other sales discounts or promotional offers, unless the specific terms relating to the Promotional Discount Codes state that you can combine the Promotional Discount code with other offers.
46. Discount Codes can only be used ONCE per customer unless clearly stated.
47. The Discount Code will expire on the date specified in the specific terms relating to the Discount Code, or before subject to availability of which we will notify you via the website. You cannot use the Promotional Discount Code after this date.
48. Discount Codes have no cash redemption value.
49. We reserve the right to vary or discontinue the Discount Code scheme at any time.